DEFECTIVE CLEANING
In case of defective cleaning, the customer may request a new cleaning by contacting the branch that provided the service, the delivery staff, or the initial point of contact. The maximum period to request a re-wash is 48 business hours, counting from the moment the garment is delivered to the indicated address. The re-wash will have no additional cost for the customer, and the garment(s) will be returned as soon as possible.
CLAIMS AND COMPENSATION
Customer claims based on compensation requests for the deterioration or loss of a garment subject to the cleaning service may be resolved with a refund of up to 3 times the value of the purchased service (depending on the use or condition of the garment and the damage caused).
The maximum period for filing claims is 48 hours from the moment the garment is delivered to the indicated address, or from the completion of the cleaning service, as the case may be.
The following information is required to initiate the refund or compensation process:
Please send an email to: mrjeffantigua@gmail.com
- Description of the issue
- ID (of the affected person)
- Receipt/invoice or reference (showing the brand and value)
- Photograph of the garment(s)
- Bank account details for refund/compensation
- To receive the refund or compensation, the customer must sign a receipt confirming the resolution of the case, either at their home or at the branch.
Mr. Jeff Antigua 